Privacy Policy

Thera Luma X Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from www.theralumax.com.au ("the Site").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain details about your device, including your web browser, IP address, time zone, and some cookies stored on your device. As you browse, we collect data on the individual pages or products you view, what search terms or websites referred you to the Site, and how you interact with the Site. We call this automatically-collected data "Device Information."

Additionally, when you engage with the Site, we may collect personal information such as your name, email address, phone number, billing and shipping addresses, payment information, and your purchase history.

We collect personal data in the following ways:

  • When you place an order

  • When you create an account

  • When you sign up for emails or marketing updates

  • When you contact us via phone, email or live chat

  • When you participate in a survey, competition, or promotion

  • When you browse the Site

Technologies used to collect Device Information include:

  • "Cookies" – small files stored on your device. Learn more about cookies and how to disable them at http://www.allaboutcookies.org.

  • "Log files" – which record your IP address, browser type, ISP, referring/exit pages, and timestamps.

  • "Web beacons," "tags," and "pixels" – which track how you navigate the Site.

When you make (or attempt to make) a purchase, we collect additional information known as "Order Information," which includes your name, billing/shipping address, payment details, email address, and phone number.

Together, "Personal Information" refers to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the information we collect to:

  • Fulfil your orders (including payment processing, shipping, and providing order confirmations)

  • Communicate with you

  • Screen orders for fraud or suspicious activity

  • Send you updates, promotions, and offers that align with your communication preferences

  • Improve and optimise the Site by analysing how visitors browse and interact

If you’ve opted in, we may send you SMS/text messages with updates, offers, or checkout reminders. These may be triggered by webhooks or automated systems.

We may also use your data to:

  • Provide customer service

  • Analyse customer behaviour and site usage

  • Conduct product and service research

  • Personalise your online experience

SHARING YOUR PERSONAL INFORMATION

We share your information with third parties who help us operate our business. This includes:

  • Shopify (our e-commerce platform) – Privacy Policy: https://www.shopify.com/legal/privacy

  • Google Analytics – for site performance data: https://www.google.com/intl/en/policies/privacy/

  • Payment providers – to process transactions securely

  • Shipping and logistics partners – to deliver your orders

  • CRM and IT support providers – for system operations and customer management

  • Product review partners – to request product feedback

We do not sell your personal data to third parties.

We may also disclose information if required by law or to protect our legal rights.

TARGETED ADVERTISING

We may use your information for personalised advertising. Learn more here:

DO NOT TRACK

We do not modify our data collection when we receive a Do Not Track signal from your browser.

DATA RETENTION

We retain Order Information for our records unless you request its deletion.

MINORS

Our website is not intended for individuals under 10 years of age.

CHANGES

We may revise this policy occasionally to reflect changes to our services or legal obligations.

CONTACT US

For questions or concerns about this Privacy Policy or how your data is handled, please contact us at: info@theralumax.com.au